The same Voice over Internet Protocol (VoIP) infrastructure your business relies on for day-to-day communication is quietly generating a wealth of data about how your teams operate and how your customers feel. VoIP analytics is the layer that makes that data readable, searchable, and useful for everyone from IT managers to contact center supervisors.

From sales figures and customer interactions to website traffic and support tickets, every business generates a vast amount of data. Business intelligence (BI) provides the tools and practices to turn raw information into actionable insights for decision-makers.

Disaster recovery (DR) is an essential safeguard, yet it frequently gets brushed aside. Common assumptions give business owners a false sense of security, making it dangerously easy to delay planning. Let’s clear the air and take a look at six persistent IT myths that might be putting your day-to-day operations at risk.

NameDrop makes it easy to trade contact details by holding two compatible Apple devices close together. Here’s how the feature works, what information it shares, and how to control it.

What is NameDrop?

NameDrop is part of Apple’s AirDrop system and is specifically designed for sharing contact information between iPhones and supported Apple Watch models.

Silence, looped music, and outdated recordings can make a business seem inattentive. But with the right approach, Voice over Internet Protocol (VoIP) on-hold messaging can become a polished part of the customer journey instead of a forgotten phone system feature.

Hospitals rely on thousands of connected devices every day, from bedside monitors and imaging systems to staff laptops, printers, tablets, and administrative tools. These devices help teams deliver care, coordinate treatment, and keep operations moving, but every connected device can also become a security risk.

Organizations spend tens to hundreds of thousands fortifying their perimeters, but the biggest threats often originate from within. This article explores how saved passwords and autonomous AI agents can create hidden pathways for cybercriminals, bypassing traditional defenses and highlighting the need for a unified approach to mapping user access.

Remote work offers incredible freedom, but it can also lead to communication breakdowns. Without a central office, teams can feel disconnected, leading to missed calls, disorganized messages, and difficulty collaborating on projects. Voice over Internet Protocol (VoIP) is helping remote teams solve many of these obstacles.

Managing incoming sales across multiple platforms often leads to administrative gridlock for expanding online stores. Transitioning your transaction workflows to a secure cloud platform provides the clarity needed to efficiently handle order fulfillment.